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As patients have progressed in the programme they:

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Have made fewer appointments with GPs and required fewer specialist consultations. Reference 12:

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Appear to have made fewer A&E visits and have been admitted to hospital less frequently. Reference 12:

What are these finding's based on?

Reference 12: OwnHealth® Birmingham. Successes and learning from the first year. September 2007. Birmingham East and North Primary Care Trust, NHS Direct, Pfizer Health Solutions.

They have understood our business and they actually align the work they are doing...

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